How DLC Co handles your information.

This Privacy Policy applies to DLC Co, including our website, account features, upload workflows, reports, checklists, communications, and related pre-bank documentary letter of credit review services.

We may collect information you provide directly, information generated by your use of the service, and limited information from service providers. This may include account details, uploaded trade documents, review details, support messages, billing and transaction information, and technical information such as IP address, browser type, device information, pages viewed, timestamps, logs, and security events.

You represent that you have the right and authority to upload, share, and authorize our processing of all documents and information you provide. You should remove or redact information that is not needed for the review. Do not upload highly sensitive personal information unless it is necessary for the transaction and you have authority to share it.

We may use information to provide, operate, improve, secure, and support DLC Co. This includes reviewing documents, preparing reports, communicating with you, managing accounts, processing payments, sending service messages, maintaining records, preventing abuse, debugging, improving workflows, and complying with law.

DLC Co is a human-reviewed service. Your uploaded materials may be accessed by authorized owners, employees, contractors, reviewers, or service providers who need access to provide the service, operate the platform, support users, secure the system, or comply with legal obligations. We intend to limit access to people and providers with a business need to know.

We may use vendors for hosting, storage, authentication, analytics, email, payments, security, customer support, automation, and document processing. These providers may process information for us under their own terms and policies. We are not responsible for independent acts, omissions, security failures, outages, or policy changes by third party providers, except to the extent required by law.

We may use software tools, automation, or AI-assisted workflows to help identify document issues, organize reviews, draft report language, or improve service quality. Human review may still be part of the workflow, but you should not treat any output as legal, bank, financial, customs, insurance, or freight advice. You remain responsible for final decisions and submissions.

We may share information with service providers, payment processors, professional advisers, insurers, banks or counterparties when you direct us to do so, authorities when legally required, and parties involved in a business transfer such as a merger, acquisition, financing, or asset sale. We may also share information to enforce our terms, protect rights, investigate abuse, or respond to legal process.

We intend to handle uploaded materials with care and use reasonable administrative, technical, and organizational safeguards for an early-stage document review service. No online service, upload workflow, email system, storage provider, or internet transmission is perfectly secure. You use the service and upload materials at your own risk, to the fullest extent permitted by law.

Uploaded LC packages are deleted after the review is complete by default, unless you ask us to retain them for ongoing support or account history. We may retain account information, reports, logs, communications, billing records, and related materials for as long as needed to provide the service, maintain business records, comply with law, resolve disputes, enforce agreements, support insurance coverage, and protect our rights. We are not obligated to retain any information for your benefit unless required by law or a written agreement.

You may request access, correction, or deletion of your information through the contact or account channels provided by DLC Co. We may decline or limit a request if we need to retain information for legal, security, fraud prevention, insurance, accounting, dispute, contractual, or operational reasons.

We may use cookies, pixels, logs, and analytics tools to operate the website, remember sessions, understand usage, improve pages, measure campaigns, secure the platform, and detect abuse. Browser settings may let you limit some cookies, but parts of the service may not work correctly without them.

We may send transactional emails about accounts, uploads, reviews, reports, billing, security, and service updates. We may also send business or marketing messages where allowed by law. You can unsubscribe from non-transactional marketing messages, but we may still send service-related communications.

DLC Co is operated from the United States. If you use the service from outside the United States, you understand that your information may be processed and stored in the United States or other countries where our providers operate. Those locations may have different privacy laws than your jurisdiction.

DLC Co is a business service and is not intended for children. You may not use the service if you are under 18.

To the fullest extent permitted by law, DLC Co is not responsible for losses, damages, costs, business interruption, transaction delays, bank issues, disclosure, unauthorized access, provider failures, or other harm arising from your upload or use of documents, your instructions, third party systems, internet transmission, unauthorized user conduct, or events outside our reasonable control.

We may update this Privacy Policy from time to time. The updated version will be posted with a new effective date. Continued use of DLC Co after an update means you accept the updated policy to the extent permitted by law.

Questions or privacy requests can be sent through the contact or account channels provided by DLC Co.